New Faq2021-07-30T09:09:16+00:00


Who are we?2021-08-10T15:30:19+00:00

We’re a small business. We’re privately and locally owned. We’re led by and partnered with stylists and industry innovators. We’re a community- a hair family. We are Fox & Jane.

Built on a strong foundation of incredible experiences and great hair for everyone who sits in our chairs, every Fox & Jane location feels like your home away from home, with a team of incredibly talented professionals who feel like long lasting friends.

What are the levels of your stylists?2021-08-10T15:29:48+00:00

At Fox & Jane, all of our stylists are intensively trained, and experienced. Some of our artists specialize in different techniques, such a coloring, cutting, styling, and extensions, however each member of our team of artists are highly trained, with advanced expertise in their field. Please know that our advanced and master stylists may offer services at a higher price range.

Who answers my phone calls?2021-08-10T15:30:48+00:00

Have you ever noticed that while you are getting your hair done at Fox & Jane there is something missing from the average salon experience? The sound of a ringing phone! In an effort to keep our spaces creative, fun filled, and upbeat, we created a team of care-driven individuals who are dedicated to supporting you through your hair journey. From calls, to texts, to emails and beyond, this wonderful team is here to answer any questions you may have without any in salon disruptions.

Why do I need to provide my credit card information to book an appointment?2022-02-20T13:02:17+00:00

We’re glad you asked! While many of our guests are deeply respectful of our time, it is unfortunate that there are some who do not respect the appointment process. At Fox & Jane we are deeply fortunate to serve many guests, some of which wait several weeks for an appointment. We kindly ask for your up-to-date credit card information to ensure your scheduled booking, and in order to protect the valuable time of our team. For more information, please refer to our cancellation policy.

*Credit Card Security – Credit Card Storage, Reservations and Merchant Processing: Our booking system is proud to be Level 1 PCI compliant–the highest form of credit card security in the industry–which means that we encrypt all customer credit card data stored in our system.

What happens if I don’t love my hair?2021-08-10T15:31:28+00:00

At Fox & Jane, we understand that sometimes small adjustments here and there may be needed to reach your hair goal. That’s why we’re always here to go above and beyond so that you’re loving the result of your hair. As a small business, we want to hear from you, and genuinely want to thank you for giving us the opportunity to make things right.

If ever you’re not fully loving your hair, don’t hesitate and don’t second guess- reach out to us directly. We kindly ask that you please reach out to us within 2 weeks of your original service so that we can do everything we can to have you feeling and looking like your very best self.

What is your cancellation policy?2022-06-23T22:03:35+00:00

We kindly ask that any changes and cancellations are made 24 hours prior to your scheduled appointment. If you cancel or modify your appointment with less than 24 hours notice it is considered a “Late Cancellation”. Late cancellations will be subject to a fee of 50% of the total cost for your scheduled appointment.

All guests who late cancel or do not show up for their scheduled appointment, may be required to leave a 50% deposit for one of their future services. This deposit is non-refundable in the event of a cancellation or reschedule within the requested 24-hour time frame.

As a courtesy, appointment confirmation messages are sent 5 days, 3 days, and 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking. Failing to respond to those messages or not confirming your appointment does not count as canceling your appointment. To avoid a cancellation fee, you must cancel your appointment more than 24 hours before your scheduled appointment time.

What type of products do you use?2021-08-10T15:32:35+00:00

As artists and industry innovators, our tools are everything. From our color lines, to our treatments, to our stylings products and the retail brands we carry, at Fox & Jane, we’re always keeping our eyes peeled for the coolest and most innovative products that truly work. Just like your hair journey, trust our team of professionals to find the right products for you and your one-of-a-kind hair needs.

What are you doing to care for the environment?2021-11-10T23:48:11+00:00

Caring for the environment is our priority, and we are proud of all we have already done in our initiative to go Green. We are continuously looking for new opportunities to improve our environmental practices in order to impact a healthier planet. Here is a little about what we have done already:

• We’ve gone paperless by using digital signs, forms and receipts;

• We’ve partnered with local advanced recycling programs such as Action Carting and Green Circle;

• We’re reducing disposable products/items by instead emphasizing the use of refillable products/items;

• We’ve chosen in-salon retail and color lines that are cruelty-free, vegan, made with recycled packaging, and with little to no anomia;

• We’ve launched the use of 100% biodegrable retail bag that break down within 18 months and leave no harmful residue on the Earth.

Thanks for going Green with us!

What methods of payment do you accept?2021-08-10T15:33:25+00:00

We accept all major credit cards, and gift cards, as well as Interac Debit at our Canadian location. All of our locations are cashless. Checks cannot be accepted.

How do I redeem my gift card?2023-07-10T22:12:18+00:00

We gladly offer physical and e-gift card options depending on location. To redeem, present your physical or virtual card at the time of purchase. Gift cards can be used against all service and retail purchases. Gift cards are not redeemable for cash, and cannot be replaced if lost, stolen, or damaged. Gift cards do not expire unless otherwise stated.

What’s the difference between a half head and full head of highlights?2021-08-10T15:34:00+00:00

We get it- understanding the difference between a half and full head of highlights can be confusing when you’re not a stylist. If this is your first time getting highlights or it’s been a long time since your last appointment, we generally recommend booking a full head instead of a half. That’s because the full head means you’ll have highlights throughout your entire hair- the top, the sides, and the back! If you’re needing a half head of highlights, keep in mind that your stylist will be focusing on the top and sides of your hair and that the back section will be untouched. Remember, when in doubt, give us a call or book a consultation!

What’s the difference between a dual technique and a specialty color?2021-08-10T15:34:17+00:00

When it comes to the most on trend hair colors, they typically fall within a dual technique or a specialty color. Where full and half head highlights will only focus on one technique, a dual technique will create dimension by using, you guessed it, 2 techniques! The easiest way to see if you inspo is a dual technique is to see if there is a variation of boldness in the lightened areas.

Now, when it comes to a speciality color, you’re in for a transformation, an all-day sort of color, and a big change. Specialty colors use more than 2 techniques, and go above and beyond any typical color service. Remember, when in doubt, give us a call or book a consultation!

Why does my appointment require so much time?2021-08-10T15:35:11+00:00

When it comes to your hair, our intensively trained stylists never rush and never compromise the integrity of your hair. Although we tend to think of our Foxes as hair magicians, creating modern styles typically takes multiple hours and/or multiple sessions. Please keep in mind that our set timing typically reflects the amount of time that your stylist will need in order to achieve your desired look. Our most sought after color services typically take anywhere from 2.5-5 hours and can vary depending on your hair length, density and overall goals. If you’re concerned about timing or would like to learn more, don’t hesitate to contact our team or book a consultation.

What’s included in my service?2021-08-10T15:35:30+00:00

We’re so happy that you asked that! At Fox & Jane, we’re all about making sure that every experience is nothing short of incredible which is why all of our services include a complimentary wash, blowout, and style.

Our Foxes are extensively trained to know exactly what it takes to make your hair dreams come true. That’s why if your hair requires a little extra something-something that isn’t included in your service, such as a treatment, additional toning techniques, or another add-on, we’ll always make a professional recommendation and keep you in the loop every step of the way.

If you have any questions about what services your hair goal requires, don’t hesitate to contact our team or speak with your stylist directly.

What is a Keratin Smoothing Treatment?2021-08-10T15:35:44+00:00

At Fox & Jane, we carry a Keratin Smoothing treatment that is chemically minimal, 100% formaldehyde free, and suitable for use on all hair types and textures. This treatment smoothes, relazes, and defrizzes the hair resulting in maximum shine, increased manageability, and overall health. With the proper use of sulfate free at-home products, your curl, frizz, and natural texture will slowly return to normal over 2-3 months. Our Foxes recommend waiting 2 weeks between your Keratin Smoothing treatment and any color services.

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