FAQs Archive - Hair Salons in NYC | New York City Hair Salons

Q: How long will my appointment take?

As a general rule for new clients we allow 3.5 hours for a cut and color, however this is for a basic color. If you are needing a color correction or have long/thick hair, then we will allow extra time. Please be mindful of this when you are booking and provide us with as much information as you can so that you we don’t have to turn you away once we see your hair.

Q: Can I come in for a consult first, and do you charge for them?

We advise any clients to come in for a consult first if they are having a color correction, are unsure what is achievable, have damaged hair, or are unsure what color/style they want to to achieve. Our consultations are complimentary.

Q: You have a cancellation policy?

We kindly ask that any changes and cancellations are made 24 hours prior to your scheduled appointment. If you cancel or modify your appointment with less than 24 hours notice it is considered a “Late Cancellation”. Late cancellations will be subject to a fee of 50% of the total cost for your scheduled appointment. All guests who late cancel or do not show up for their scheduled appointment, may be required to leave a 50% deposit for one of their future services. This deposit is non-refundable in the event of a cancellation or reschedule within the requested 24-hour time frame. As a courtesy, appointment confirmation messages are sent 5 days, 3 days, and 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking. Failing to respond to those messages or not confirming your appointment does not count as canceling your appointment. To avoid a cancellation fee, you must cancel your appointment more than 24 hours before your scheduled appointment time.