We’re a small business. We’re privately and locally owned. We’re led by and partnered with stylists and industry innovators. We’re a community- a hair family. We are Fox & Jane. Built on a strong foundation of incredible experiences and great hair for everyone who sits in our chairs, every Fox & Jane location feels like your home away from home, with a team of incredibly talented professionals who feel like long lasting friends.

FAQs Archive - Hair Salons in NYC | New York City Hair Salons

Q: What are the levels of your stylists?

At Fox & Jane, all of our stylists are intensively trained, and experienced. Some of our artists specialize in different techniques, such a coloring, cutting, styling, and extensions, however each member of our team of artists are highly trained, with advanced expertise in their field. Please know that our advanced and master stylists may offer services at a higher price range.

Q: Who answers my phone calls?

Have you ever noticed that while you are getting your hair done at Fox & Jane there is something missing from the average salon experience? The sound of a ringing phone! In an effort to keep our spaces creative, fun filled, and upbeat, we created a team of care-driven individuals who are dedicated to supporting you through your hair journey. From calls, to texts, to emails and beyond, this wonderful team is here to answer any questions you may have without any in salon disruptions.

Q: Why do I need to provide my credit card information to book an appointment?

We’re glad you asked! While many of our guests are deeply respectful of our time, it is unfortunate that there are some who do not respect the appointment process. At Fox & Jane we are deeply fortunate to serve many guests, some of which wait several weeks for an appointment. We kindly ask for your up-to-date credit card information to ensure your scheduled booking, and in order to protect the valuable time of our team. For more information , please refer to our cancellation policy. *Credit Card Security – Credit Card Storage, Reservations and Merchant Processing: Our booking system is proud to be Level 1 PCI compliant–the highest form of credit card security in the industry–which means that we encrypt all customer credit card data stored in our system.

Q: What is your cancellation policy?

We kindly ask that any changes and cancellations are made 24 hours prior to your scheduled appointment. If you cancel or modify your appointment with less than 24 hours notice it is considered a “Late Cancellation”. Late cancellations will be subject to a fee of 50% of the total cost for your scheduled appointment. All guests who late cancel or do not show up for their scheduled appointment, may be required to leave a 50% deposit for one of their future services. This deposit is non-refundable in the event of a cancellation or reschedule within the requested 24-hour time frame. As a courtesy, appointment confirmation messages are sent 5 days, 3 days, and 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking. Failing to respond to those messages or not confirming your appointment does not count as canceling your appointment. To avoid a cancellation fee, you must cancel your appointment more than 24 hours before your scheduled appointment time.

Q: What are you doing to care for the environment?

Caring for the environment is our priority, and we are proud of all we have already done in our initiative to go Green. We are continuously looking for new opportunities to improve our environmental practices in order to impact a healthier planet. Here is a little about what we have done already: • We've gone paperless by using digital signs, forms and receipts; • We've partnered with local advanced recycling programs such as Action Carting and Green Circle; • We're reducing disposable products/items by instead emphasizing the use of refillable products/items; • We've chosen in-salon retail and color lines that are cruelty-free, vegan, made with recycled packaging, and with little to no anomia; • We've launched the use of 100% biodegrable retail bag that break down within 18 months and leave no harmful residue on the Earth. Thanks for going Green with us!

Q: What methods of payment do you accept?

We accept all major credit cards, and gift cards, as well as Interac Debit at our Canadian location. All of our locations are cashless. Checks cannot be accepted.